CHOCOLATE DELIVERY

We offer a comprehensive range of delivery options for chocolate deliveries within the UK, which will be offered to you in checkout and are based on the date of the order, total weight and the delivery address provided.

• Please note there is no postal service on UK Bank holidays and they are not considered working days.
• UK chocolate deliveries are made by either Royal Mail or DPD dependant on weight (Requiring a signature) and if no one is at the address to accept and sign for a delivery, a calling card will be left with a telephone number for you to arrange a re-delivery or collection from your local Royal Mail sorting office.
• You may find it useful to arrange your chocolate delivery to your place of work, family member or to order chocolates by telephone and request a 'Safeplace' (Standard UK deliveries only).
• Delivery Costs are per order/delivery address and not per product so you can order as many chocolates as you like for the one delivery cost.

We regret that delivery delays due to bad weather are beyond our control, and we are unable to offer refunds on any delivery services affected. Please accept our sincere apologies on behalf of the courier companies for any inconvenience caused.

Delivery options

Available once continuing through checkout from your basket (specific to your particular orders total weight and chosen destination).

Free standard UK delivery on orders over £200.

Applies to all online orders for stock items only and to UK mainland. Delivery within 2-4 working days.

* Orders under 4kg are despatched with Royal Mail (2-4 working days). Orders over 4kg are despatched with DPD (1-3 working days). Total weights include delivery packaging.

Supersaver 3-5 Working Day Delivery UK £3.50 (orders under 500g only)

Un-tracked delivery within 3-5 working days from an order being received before 4pm on a working day. Please do not count the day of order, weekend or UK Bank holiday as delivery days.

Saver 1-3 Working Day delivery UK £3.95 (orders under 1kg)

Un-tracked delivery within 1-3 working days (90% delivered in 1 day) approximately from an order being received before 4pm on a working day. Please do not count the day of order, weekend or UK Bank holiday as delivery days.

Standard 2-4 Working Day Delivery UK from £4.95*

Tracked delivery within 2-4 working days approximately from an order being received before 4pm on a working day. Please do not count the day of order, weekend or UK Bank holiday as delivery days.

* Orders under 4kg are despatched with Royal Mail. Orders over 4kg are despatched with DPD at £6.95. Total weights include delivery packaging.

Next Working Day (UK Mainland only) from £5.95

Guaranteed delivery the following working day from a chocolate order being received before 4pm on a working day. Excluding UK Bank Holidays and Saturdays. Please do not count a weekend, or UK Bank holidays as working days.

Saturday guaranteed delivery (UK Mainland only) from £7.95

Guaranteed delivery by 1pm with Royal Mail from a chocolate order being received before 4pm on a working day. Excluding UK Bank Holidays. Orders over 2kg will be delivered by DPD and by 5.30pm at £9.95.Specified date UK mainland (Monday by 7.30pm) from £5.95

Specified date UK mainland (Monday by Noon) from £8.95

Guaranteed delivery on a Monday of your choice by Noon from a chocolate order being received before 4pm on any working day.

Excluding UK Bank Holidays.

Next Working Day (UK Highlands & Isles) from £7.95

Guaranteed delivery the following working day by 5.30pm from a chocolate order being received before 4pm on a working day.

Excluding UK Bank Holidays. 

Next Working Day (Jersey & Guernsey) from £7.95

Guaranteed delivery the following working day by 5.30pm from a chocolate order being received before 4pm on a working day.

Excluding UK Bank Holidays. 

Specified Date Delivery (UK Mainland Only) FROM JUST £5.95!

This delivery option allows you to choose the exact future delivery date of your choice. UK Mainland only, Excluding UK Bank holidays.

Ship to Shop / Local Collect delivery (UK Mainland Only) FROM JUST £5.95!

This delivery option allows you to choose a convenient collection point, to collect your order in person. Most orders delivered next working day. UK Mainland only, Excluding UK Bank holidays. 'Ship to Shop' is operated by DPD, whilst 'Local Collect' is operated by Royal Mail.

Excluding UK Bank Holidays. 

Chocolate orders received after 4pm on a Friday will not be processed until the following Monday.

Secure Deliveries and Tracking

All chocolate orders require a signature upon delivery to ensure their secure arrival. A chocolate delivery will usually occur between 8am -5.30pm for residential delivery addresses and 9am-5.30pm for business addresses. Monday to Saturday. If it is not possible to accept and sign for the delivery at the address then a calling card will be left at the address advising of an attempted delivery and include a telephone number for you to call to arrange a re-delivery or for collection at your local Royal Mail or DPD re-delivery.

Should an item be returned because of a failed collection we can not be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the address you provided is incorrect or incomplete. If you are not sure of the address you should check it. In the event that you select a business address, Chocolate Trading Company shall be deemed to have successfully delivered to its intended recipient by delivering it to the reception area at the business address and receiving a signed receipt of delivery from a duly authorised representative at that address.

We regret that we are unable to accept chocolate orders for delivery to an address containing a PO Box number, or from persons placing a chocolate order whose own address contains a PO Box number.

UK Highlands, Isles and Islands

Please be aware that some remote areas, including Cornwall, the highlands and islands of the UK may experience delays in deliveries, including next day deliveries. Postcodes within the Cornish, Highlands, Isles of Scotland and Northern Ireland DPD delivery zone;

• Scottish Highlands; AB31 - AB35, AB36 - AB38, AB41 - 54, AB55 - AB56, FK17 - FK21, IV, KW0 - KW14, PA20 - PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48.
• Scottish Islands; HS1 - HS9, IV, KA27 - KA28, KW15 - KW17, PA20 - PA78, PH30 - PH31, PH34- PH44, PH49 - PH99, ZE.
• Isle of Man, Scilly Isles: IM, TR21 - TR25.
• Cornwall; TR21 - TR25
• Northern Ireland: BT
• Channel Islands
  

Delivery International

IMPORTANT INFORMATION: We regret that we are no longer able to offer delivery outside of the UK.

If you are unsure of the above, or simply need clarification on a specific delivery destination, please either call us on 01625 508224 between the hours of 9.00am-5:30pm, Mon-Friday (excluding UK Bank Holidays & our company holidays). Or simply email enquiries@chocolatetradingco.com